For WSJ subscribers, they've published a comprehensive article on the evolution of Chick's drive-thru.
Inside Chick-fil-A drive-thru by Wall Street Journal
A recap of the WSJ article is published (free) at:
For WSJ subscribers, they've published a comprehensive article on the evolution of Chick's drive-thru.
Inside Chick-fil-A drive-thru by Wall Street Journal
A recap of the WSJ article is published (free) at:
1 comment:
Meanwhile, MCD insists we spend hundreds of thousands of dollars on perfectly good condition dining rooms (that are less than 10-15% of our business) and ignore the opportunity to improve our drive thrus where 70-80% of our business lies. Totally moronic.
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