December 30, 2020
Does This Sound Familiar?
December 29, 2020
December 27, 2020
December 22, 2020
December 21, 2020
December 19, 2020
December 18, 2020
McDonald's Franchise Owners are in Full Revolt
December 17, 2020
December 16, 2020
Biden Could Shift Labor Momentum to Unions
December 14, 2020
Crain's on McDonald's plan to shift costs
"Chris Kempczinski's plan to shift additional costs to franchisees seems certain to intensify their mistrust of a CEO they viewed skeptically even before the fast-food giant promoted him to the top job a year ago."
December 12, 2020
Starbucks expects to have 55K locations within 10 years
December 11, 2020
December 10, 2020
Elon Musk Decries ‘M.B.A.-ization’ of America
December 9, 2020
December 7, 2020
Barron's on MCD
Education Vs. Experience
Many have commented about the education and experience levels of the new McDonald's corporate management team. This simple schematic explains the difference.
Anonymous Comment
"What's clear, the operators no longer have the true faith and trust of the existing McDonald's leadership and Board of Directors, to honestly, openly, and most important compliantly engage with the franchisees and their signed franchise agreements. This includes the obvious ineffective NFLA and OPNAD, which were conveniently thrown under the bus on the current ongoing McDonald's conference call.
It is evident, the driver in McDonald's Corporation today is the current stock drivers. Not building, maintaining, and nurturing the long-term relationship that built the Golden Arches into a worldwide powerhouse brand. Today, this powerhouse is being steered with leaders that little to no history, bear minimum investment, and having absolutely no skin in the operational gain.McDonald's has lost ZERO in this national COVID crisis. Operators have taken the brunt of added cost in trying to keep stores open; with plexiglass, sanitizing equipment, and other needs to address BOTH McDonald's and Government COVID-19 concerns. They have done this many times with only 50% of a facility; even when the government allowed 100% of the dining room is open. However, operators paid FULL RENT. They also paid full service fees, when most of McDonald's Corp sat at home, on the beach, or offsite - sending dictates to the restaurants. A $5000 per restaurant technology fee is a drop in the corporate bucket they drenched operators with during this pandemic. The $5000 is a fraction of Operator cost owners paid to keep their businesses open during this pandemic. Where's the partnership? There was none, and the rent and service deferments were a joke (if not in some states illegal) - so I won't even acknowledge them.
Restaurants are buckling down for ANOTHER round of lobby or restaurant closures, lost service areas, and other obstructions - where's our "partners" head in these matters? Sending FOOD SAFETY inspections warning that these will commence in full force on January 1, 2020. Guess it's their way of saying we know your down - here, here's a kick in the teeth while you're there. And we will zap you with these other financial struggles.
Questions will only make it easy to identify the weakly positioned operators. Be leery my friends, there are those in the bushes wanting to reduce the operator number."
December 6, 2020
December 4, 2020
Our Future "Investments"?
McDonald's Owner/Operators should expect more announcements like those in the December 3 letter from U.S. "Leadership". McDonald's management has to convince investors that this is a growth company. Sales, corporate income, share price, dividends must constantly increase, year over year. Since they can't expand the number of stores the growth in corporate income has to come from somewhere. From here forward it's your turn.
That's why the CEO is eager to see the federal minimum wage go to $15.00.
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December 2, 2020
December 1, 2020
November 29, 2020
Can't Fake Meat
McDonald's November news has been dominated by the announcement of "McPlant", the latest fake-meat venture.
For me, this is a bit of deja-vu. There are similarities to the introduction and roll-out of McCafe in 2008/2009.
First, McCafe was sold to Wall Street long before the actual "testing" even began. The test was not a test but a publicity stunt. The outcome of the McCafe test was predetermined.
Secondly, McCafe was sold as a "Starbucks Killer" and the world outside of McDonald's assumed that McDonald's could duplicate Starbucks drinks and sell them for one-half the price. Today the publicity generated by the fake-meat manufacturers and chains already selling fake products has convinced the mainstream press and some in the QSR industry that the world is clamoring for fake-meat.
The chain that's gotten the most buzz is Burger King with the Impossible Whopper. In truth, Burger King is doing very poorly and domestic same-store sales are flat or down while other major burger chains are trending up nicely. It would be impossible to make the case that the Impossible Whopper is doing anything for Burger King.
Nonetheless, reporter after reporter is writing that McDonald's is "behind" Burger King in serving fake-meat.
Outside of the Owner/Operator capital investment, the biggest risk in venturing into a new product category is the waste of precious advertising dollars. McDonald's management assumes the power of OPNAD can sell anything. So does Wall Street. McCafe proved that to be wrong - OPNAD spent millions and sales went down.
Most McDonald's Owner/Operators are eager to upgrade their chicken lineup next year. I've never heard from an Owner/Operator who wants to invest in or serve fake meat products.
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November 27, 2020
November 24, 2020
McDonald's Managment OK With $15 minimum wage
November 23, 2020
November 22, 2020
November 19, 2020
Scores of Stores on the Block
November 18, 2020
November 13, 2020
New CEO Single-Handedly Saves McDonald's
November 11, 2020
November 9, 2020
The McDonald's System Invented Diversity
November 5, 2020
November 4, 2020
October 29, 2020
Red Chains, Blue Chains
October 28, 2020
October 25, 2020
Felony Dumb
October 22, 2020
October 21, 2020
October 20, 2020
October 16, 2020
Our Flux Capacitor Takes Us to the Future
There's One For You, Nineteen For Me
October 14, 2020
An Interview With Franchising Expert Bob Purvin
I first met Bob 20+ years ago when I was trying to expand my franchising knowledge.
He's still fighting the good fight.
Jonathan Maze and Bob Purvin discuss why franchise regulations are due for a makeover
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October 11, 2020
October 9, 2020
Prepare For the Return of ADB
October 8, 2020
October 7, 2020
Teens Prefer Chick-fil-A
October 5, 2020
October 4, 2020
Another LTO Cut Short
October 2, 2020
October 1, 2020
The 2020 QSR® Drive-Thru Study
September 29, 2020
September 28, 2020
September 25, 2020
September 23, 2020
Just My Personal Political Opinion
Small business owners should not participate in "Get Out The Vote" efforts.
Citizens who are not registered and don't vote are generally uninterested and uninformed. They will then depend on mainstream media to make their decisions. And all big government ideas sound good to them. Emotional ballot language works on them. Do we want such people to decide the future of our country?
Before you get involved in such efforts, ask yourself:
* Will my customers vote in the best interests of my business?
* Will my employees vote in the best interests of my business?
* Will uninformed citizens vote in the best interests of my business?
And, there is no such thing as a "non-partisan business coalition" or any political organization that is "non-partisan". They are all, at the core, liberal, pro-big government entities.
There are certainly non-partisan people who don't know anything about politics or care. Anyone who would build or work for a supposedly non-partisan organization is almost certain to be a big-government liberal and will stealthily steer the organization in that direction.
Having said all that, I would never attempt to stop or discourage another citizen from voting or would I be involved in any kind of disenfranchisement.
However, if I have a liberal, big government neighbor (and I do) I will not block his driveway so he can't go to the polls on November 3rd. But, if his car won't start I will decline to drive him to the polling place so he can cancel out my vote.
As illustrated on this website every day, the interests of small business owners is very different from the interests of large, multinational corporations. And these large companies are often run by card-carrying liberals who love big government despite the damage government does to the owners of small businesses.
Just asking you to think about it before you participate.
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September 20, 2020
September 17, 2020
September 16, 2020
100,000 Restaurant Closures Expected in 2020
September 14, 2020
Defending Travis Scott
Some of the comments herein and other communications with McDonald's Owner/Operators appear to blame Travis Scott for being affiliated with McDonald's. And some had no idea that the rap genre contained such vulgar language.
September 11, 2020
September 6, 2020
What is McDonald's HQ Thinking?
Easterbrook soap opera stays in the news and McDonald's management's
Out of the other side of their "values" management has gone all-in to partner with
How can a corporation have "values" and then partner with a celebrity who promotes
I remember when McDonald's was a family restaurant chain.
I know, you're thinking it's a generational thing and I wouldn't understand. You'd be
But don't take my word for it, read for yourself. Below is a link to McDonald's new
September 4, 2020
September 1, 2020
Three Big Questions on McDonald’s War with Easterbrook
under Easterbrook and now question them given the company’s current allegations. “Operators are pissed,” one franchisee said."
By Jonathan Maze - Restaurant Business
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August 31, 2020
August 25, 2020
August 23, 2020
Great Choice for NOA Speaker
Click to enlarge |
I've worked with Jonathan for years and he's one of the best reporters covering the restaurant industry. He has superior knowledge about the financials of the business. Not only at
the corporate level but he always seems to understand the
restaurant profitability side. Don't miss his presentation!
More on Goodyear
Fox's Tucker Carlson and guest discuss Goodyear
His guest blames corporate Human Resources departments for this kind of mess.
I think it's a combination of corporate PR, adverting dept., and HR.
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August 20, 2020
Corporate Policy and Political Discrimination Don't Mix
Don't bully your employees or your franchisees into being "Woke".
What The Goodyear Episode Can Teach Us About Diversity Training - Forbes
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McDonald's Advertising to be Laced With Obscenities?
A few previous McDonald's Owner/Operator comments on this are HERE.
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August 19, 2020
Fun With Ronald
Click to Enlarge |
in existence of Ronald McDonald (in costume) smoking a cigarette.
Enlarge and check Ronald's right hand.
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August 17, 2020
August 14, 2020
August 13, 2020
A Historical First
It's Official. McDonald's Has a Culture Problem
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August 12, 2020
Is The McDonald's Board of Directors Inept?
This Is the Inept Board That Runs McDonald’s – 24/7 Wall St.
McDonald's board faces new scrutiny of investigation into former CEO - WSJ
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August 9, 2020
August 7, 2020
August 5, 2020
August 3, 2020
July 31, 2020
Competitive Update - There Will Be Less Of It
Thousands of units are being closed sooner than they might have been without the pandemic - Restaurant Business
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July 30, 2020
ADB says, "I'll Be Back"
profit be damned, bring back all-day breakfast".
“McDonald’s kind of underperformed a little bit early on in the pandemic. I think part
of that was the fact that they halted their all-day breakfast to kind of help to improve franchisee margins and throughput at the drive-thru during lunch and dinner times."
- Michael Halen
But we can't blame analysts. For four years they've been told ADB was a huge success.
It's now official Wall Street lore and management can't go back and say, "ADB was not a
big deal".
McDonald's Earnings Disappoint, Starbucks Beats - Restaurant Engine
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July 28, 2020
July 27, 2020
July 25, 2020
Why Would McDonald's Promote Sauce Complexity?
driven to promote menu diversity and complexity that has nothing to do with what's
happening in the restaurants.
Why all these sauces? Why would you advertise that you had so many sauces?
This is something completely contrary to what's working at McDonald's yet OPNAD is
wasting their budget on a counter-productive commercial.
Five/six years ago I visited a McDonald's to sample the latest new chicken product. I placed
my order with a young man and he asked me what sauce I wanted. Since I was the only one
at the counter I mischievously asked, "What kind do you have"?
He looked at the POS screen and started rattling off the various sauces. He looked like
a healthy teenage fellow but his respiratory system couldn't handle the list and halfway
through he stopped to take a breath and mumbled, "McDonald's has too many sauces".
If there had been a line behind me how much would I slowed up service times? Worse yet,
what if I'd been in drive-thru?
Yeah, McDonald's has too many sauces yet OPNAD is blowing their budget promoting the
variety.
There's a deep state in McDonald's that doesn't support or understand menu simplif -
ication. If such ads are on the air it concerns me that some of those in the deep
state are Owner/Operators who participate in such decisions.
Candidate for the dumb commercial of the year:
https://www.ispot.tv/ad/nCxL/mcdonalds-mcnugget-sauce-portfolio
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July 24, 2020
July 23, 2020
There Can Be No Better Example of the ‘Cobra Effect’
the infamous "Cobra Effect".
This is why the unemployment rate is high yet every business is looking for employees. Employees can make more money filing for unemployment. The Feds should no longer
be supplementing unemployment,
Government has been way too generous
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July 21, 2020
July 20, 2020
Fast Food Chains Focus on Simplicity
serve so much as they pick them based on the length of the drive-thru line."
Jonathan Maze on keeping things simple - Restaurant Business
Taco Bell eliminating 12 menu items - NRN
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July 18, 2020
Coke, Your Customers, and Their Phones
Pre-pandemic, one of the McDonald's stores I frequented has plenty of seating, a Playplace,
a full size SSBB, and does well over $3 million a year. When things are busy there is always a line 2 or 3 deep at the SSBB. I'm imagining guests standing in front of a Freestyle machine screwing around with their phones trying to make the app work and trying to decide what
exotic drink they want to create. The line will stretch back to the kiosks.
Given the transaction counts at the typical McDonald's it would take three, maybe four Freestyle machines to replace one of today's SSBBs.
NRN on touch-less
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July 16, 2020
July 13, 2020
SSBBs Are So 2019
I've gotten some negative feedback on my comments about SSBBs. But none other than Coke agrees. I wonder, how many people are comfortable enough with their smart phones to use
this kind of application?
We talk on our phones, we text, we e-mail, but in truth we use little of the phone's power.
I carry a phone that could launch a mission to Mars but I only use its most basic functions.
It will be a few years (5/10?) before every consumer is ready to order their drink on their phone. Of course the younger generations will pick it up right away and that's why Coke
sent out this publicity photo of a twenty-something creating a drink on his phone.
But if Coke can leverage their experience from the implementation of 52,000 Freestyle machines into a replacement for the SSBBs they can corner the market and sell or lease a lot of equipment to QSRs. And get their syrup volume back up.
https://www.businessinsider.com/coca-cola-reveals-a-touch-free-freestyle-machine-2020-7
https://finance.yahoo.com/news/coca-cola-just-invented-a-way-to-save-the-soda-machine-from-covid-19-120031011.html
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Owner/Operators - The Cultural Conscience of McDonald's
link to the YouTube video of the October NOA meeting.
Anonymous highlighted the speech by Larry Light. I'd only seen clips of his talk but the full
version is terrific! If you were in attendance it's worth a re-watch. If you haven't seen it - it's
the best 35 minutes you'll spend this week.
As anonymous indicates, Larry's portion begins with Blake's introduction 21 minutes in.
The video is HERE
Again, the anonymous comment is HERE
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