As a consumer, two chains I gave up on long ago are Five Guy's and Panera. I refuse to
stand in line to order and then stand around for five - ten minutes waiting for my food.
With recent changes, maybe Panera deserves another visit. Panera is adding drive-thrus where possible but given the size of their menu - that's going to be a dog slow drive-thru!
Not a threat to QSRs with well run drive-thrus.
Panera 2.0 Cuts Wait Times In Half As Digital-Ordering Gains Traction - Benzinga
Consumerist.com reports on recent WSJ article on Panera
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1 comment:
For Wall Street Journal subscribers - here's a link to the original article:
https://www.wsj.com/articles/how-panera-solved-its-mosh-pit-problem-1496395801
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