As long as "innovation" idea decisions are made by McD officers (like Thompson) with little to no in-store operational experience, you can be assured that it will harm, not help service.
Don Thompson needs to GO, and he needs to take the recent hires from outside the QSR industry with him.
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As long as "innovation" idea decisions are made by McD officers (like Thompson) with little to no in-store operational experience, you can be assured that it will harm, not help service.
Don Thompson needs to GO, and he needs to take the recent hires from outside the QSR industry with him.
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